Last updated November 2026
Shipping policy
Every order leaves our warehouse within 1-2 business days. You will receive a tracking link by email the moment your parcel is scanned by the carrier.
Processing times
Orders placed before 2pm ET on a business day are packed the same day. Orders placed after that, or over the weekend, ship the next business day.
During high-volume periods such as launch weeks and Black Friday, processing can take up to 3 business days. We will always tell you on the confirmation email if that is the case.
Delivery times and cost
United States: 5-9 business days after dispatch. Free shipping for a limited time.
Canada and Mexico: 7-14 business days, calculated at checkout.
Rest of world: 10-20 business days, calculated at checkout. Import duties and local taxes are the responsibility of the recipient.
Tracking your order
Use the tracking page with your order number and the email you ordered with. Tracking information becomes active within 24-48 hours of dispatch.
If tracking has not updated for more than 7 business days, contact us and we will open a carrier investigation for you.
Lost, delayed or damaged parcels
If a parcel is marked as delivered but has not arrived, check with neighbors and your local carrier first, then contact us within 14 days and we will arrange a replacement or refund.
Damaged items must be reported within 7 days of delivery with a photo of the packaging and the item, so we can file a claim with the carrier.