Last updated November 2026
Returns & exchanges
You have 30 days from delivery to change your mind. Decorations must come back unused, in resalable condition and in their original packaging.
Starting a return
Contact us with your order number and the reason for the return. We reply within one business day with a return address and instructions.
Please do not send items back before you have written to us, as unlabelled parcels cannot be matched to an order.
Refunds
Once your return arrives and passes inspection, we issue a refund to the original payment method within 5 business days. Your bank may take a further 3-5 days to post it.
Original shipping charges are refunded only when the item is faulty or the wrong item was sent.
Exchanges
Need a different finish or a replacement? Tell us in your returns email and we will reserve it while your return is in transit, subject to stock.
Items we cannot accept
Items showing signs of use — assembled, hung outdoors, or missing their original packaging — cannot be refunded.
Items marked final sale at the time of purchase are not eligible for return unless faulty.